Privacy Policy

NoReturns is a Shopify app built by Alforeo Private Limited. This Privacy Policy explains how we collect, use, and protect your information when you install and use our app on your Shopify store.

What data we collect

When you install NoReturns, we collect your Shopify store domain and basic store information. We also collect order data, return and refund data, and customer names and email addresses from your Shopify store — all of which we need to score return requests. Additionally, we generate and store fraud scores produced by our AI for each return request.

Why we collect this data

We use this data exclusively to score return requests for fraud patterns. Our AI analyzes order history, return frequency, customer behaviour, and timing to produce a fraud score from 0 to 100. This helps you decide which returns to approve, decline, or review.

Third-party services

We send order and return data to the Groq API (Llama) for AI-powered fraud scoring and analysis. Groq processes this data only for the purpose of generating fraud scores on your behalf. We do not share your data with any other third parties for their own use.

What we do not collect

We do not store customer credit card information, payment details, or any sensitive financial instrument data. We do not sell your data to third parties.

Data retention

We retain return-related data for as long as your merchant account is active. If you uninstall NoReturns from your Shopify store, all associated data is deleted from our systems within 30 days.

Your rights (GDPR)

If you are located in the European Economic Area, you have the right to request a copy of your data or ask us to delete it. To exercise these rights, please email us at the address below and we will respond within 30 days.

Contact

If you have any questions about this Privacy Policy or would like to request data export or deletion, please reach out to us at support@alforeo.com.